Today, U.S. Customs Brokers are expected to be fully automated with Customs; in fact, nearly all entries are filed on-line The Boyd & Lam Company has been on line since 1987 when only about 10% of all entries enjoyed that status. We've built on our experience with the same personnel and with the same commitment and dedication. Unlike large freight-forwarder/broker companies, we have only one service: Customs brokerage. We don't have to consider a lucrative freight-forwarding division, freight contract or favorite steamship company. Our "favorites" are those who best serve our clients.

Our service, more like a boutique than a department store, gives the client the opportunity to speak to us between 6 A.M. and 6 P.M. When you call our office, you will not hear "your call is very important to us" while waiting on hold for 10 minutes or be transferred from person to person while waiting to ask a simple question. We are committed to real service - not the illusion of service. For example, since tile European Community is 5-6 hours ahead of New York, we begin working at 6 A.M. so that we may resolve any problems on the same day that they are discovered. This accessibility becomes very important for the customer when, for example, drivers are detained at the pier for any circumstance. Because we begin our business day so early, we can address the problem hours before our competitors are even open. Likewise, we can also contact the Far East at the end of our working day. In addition, we are fluent in Mandarin and Cantonese which enables us to communicate with the Far East directly.

There are many entities that can affect your shipment. U.S. Customs and other Federal agencies are the obvious ones, but freight forwarders, steamship companies, airlines, terminals, truckers and warehouses are all a part of the formula. Through experience and common sense, we orchestrate all of those entities that are involved in the process of importing. We are the key coordinator; we facilitate them working together to achieve problem-free deliveries. Because we are independent and specialize in Customs brokerage, you can count on our integrity, personalized service, and unbiased advice.